Feedback from previous guests about their experience.
66%
liked the hotel and would stay again
Spacious rooms
Friendly staff
Noisy rooms
Lack of dining variety
6.6/10
Nice
Rooms
6.2
Location
6.5
Service
8.3
Dining
5.7
Guest reviews
6.6/10
based on 6 reviews
8.3
8.3/10 based on 5360 reviews
Randy
United States of America,
February
2024
6.8/10
My stay at the hotel was a mix of positives and negatives. The rooms were clean and spacious, albeit noisy at odd hours, but thankfully not facing the road. The service was mostly good, with friendly staff, but there were some lapses in replacing bath items regularly. The location worked well for my purposes, being close to amenities but lacking a central feel. The dining experience had its highs and lows, offering good Brazilian fruit but sometimes lacked variety and organization. Overall, a decent stay with room for improvement.
Rooms
7.0
The rooms were clean and spacious, although the strange wire sounds coming from the inner walls starting at 4 am were quite disruptive.
Service
8.0
The staff was well-mannered and mostly helpful, but there were instances where bath items weren't replaced as frequently as desired.
Location
6.0
The hotel's location was good with amenities nearby, right across from Morumbi Mall, but it could benefit from a full renovation.
Dining
7.0
The dining experience had its highlights with a variety of Brazilian fruits and juices, but there were inconsistencies in food availability and variety.
Facilities
6.0
The facilities were decent, but there is a need for renovation and investment to enhance the overall experience.
Spacious rooms
Noisy rooms
Michael
United States of America,
November
2023
7.0/10
My stay at the hotel was a mix of positives and negatives. The rooms were impeccable, but there were some noise issues that affected my sleep quality. The service was mostly helpful and welcoming, but there was a slight hiccup with the room assignment process. The location was convenient for my needs, with amenities nearby, but it wasn't as central as I would have preferred. The dining experience had its highlights but lacked variety in some aspects. Overall, it was a decent stay with room for improvement.
Rooms
7.0
The rooms were impeccable, but there were some strange wire sounds coming from the walls, possibly due to elevators, disturbing my sleep from 4 am onwards.
Service
8.0
The staff was very helpful and always had a smile.
Location
7.0
The hotel's location was good, not far from the domestic airport and close to shopping centers. It was convenient for my needs, even though it wasn't very central.
Dining
6.0
The dining experience was a mix. While there were lots of fresh options, the variety could have been improved for a more satisfying meal experience.
Facilities
7.0
The hotel facilities were decent, but some areas like the restaurant need updating and more food variety. The swimming pool and spa were good for relaxation.
Albert
United States of America,
September
2023
5.8/10
My stay at the hotel was a mix of positives and negatives. The rooms were noisy and in need of updates, with a musty smell that didn't match the pictures. On the bright side, the location was convenient, right next to one of the best shopping malls in São Paulo.
Rooms
5.0
The rooms were very noisy with strange wire sounds coming from the inner walls, possibly from elevators, non-stop starting at 4 am. They need updates and smell musty, not like the pictures.
Service
8.0
The service was very nice, and they arranged my room according to my requirements. The hotel had good amenities like a swimming pool and spa.
Location
7.0
The hotel's location was quite good, right across from Morumbi Mall, which is a great place for shopping and dining.
Dining
5.0
The dining options were limited and relatively untasty, not up to a 4-star standard. However, they did offer grilled vegetables.
Facilities
7.0
The hotel had nice facilities, including room service, housekeeping, laundry, and valet parking.
Mary
United States of America,
August
2023
7.4/10
My stay at the hotel was quite pleasant overall. The rooms were great, well laid out, and had everything I needed, although they did not look like the pictures and felt a bit old-fashioned. The service was excellent, with prompt issue resolution and cleanliness. The location was good, close to shopping centers but in need of renovation and investment. The dining experience was a bit lacking in variety but still enjoyable. The facilities were sufficient, albeit with room for improvement.
Rooms
8.0
The rooms were great, well laid out, and had everything I could need. However, they did not look anything like the pictures and felt a little old-fashioned.
Service
9.0
The service was top-notch, with prompt issue resolution and clean room delivery. The staff was very friendly and helpful.
Location
7.0
The hotel's location was good, not far from the domestic airport and close to shopping centers. However, it needs full renovation and investment.
Dining
6.0
The dining experience was average, lacking in variety of food options, especially for vegetarians. Some improvements could enhance the overall experience.
Facilities
7.0
The hotel's facilities were decent, meeting basic needs but with potential for enhancement.
J.
United States of America,
May
2023
6.8/10
I had a mixed experience at the hotel. The rooms were very noisy with strange wire sounds possibly from elevators starting at 4 am, and there was an unpleasant smoking smell in a non-smoking room. However, the service was excellent with a large, clean, and quiet room, a perfect mattress, and good swimming pool and spa. The location was convenient for shopping but lacked warmth. The dining options were varied with a good selection of fruit, juices, and cakes but were limited and somewhat untasty.
Rooms
5.0
The rooms were very noisy with strange wire sounds coming possibly from elevators starting at 4 am and had a smoking smell in a non-smoking room.
Service
9.0
The service was well-mannered and very helpful, with a large, clean, and quiet room, perfect mattress, and good swimming pool and spa.
Location
6.0
The location was convenient for shopping but lacked warmth, feeling like a hospital entrance.
Dining
7.0
The dining experience had a good variety, including fruit, freshly baked cakes, and juices but was limited and relatively untasty.
Facilities
8.0
The hotel had a good swimming pool and spa.
Sarah
United States of America,
May
2023
6.4/10
I stayed at the hotel for a few days and overall it was a mixed experience. The rooms were clean and spacious, meeting my requirements, but unfortunately, they were quite noisy with strange wire sounds, especially in the early morning. The service was good with friendly and helpful staff. The location was very convenient, near a shopping center, but could use some renovation. The dining options were a bit limited and not very tasty. Despite some shortcomings, it was an average stay overall.
Rooms
7.0
The rooms were clean, spacious, and met my requirements.
Service
8.0
The staff was friendly and helpful during my stay.
Location
6.0
The hotel is conveniently located near a shopping center but could use some renovation.
Dining
5.0
The dining options were limited and relatively untasty.
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